//-->
Prioritising enablers of EFQM based on manager performance : an integration of 360° evaluation and house of quality (HoQ)
Shahin, Arash, (2013)
Benchmarking of organisation's manager performance applying with AE3Q
Rabbanimehr, Maedeh, (2014)
The relationship between critical success factors of total quality management and process improvement : a case study
Saljoughian, Mohammad, (2014)