Problematic customers and customer service employee retaliation
Year of publication: |
2014
|
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Authors: | Madupalli, Ramana Kumar ; Poddar, Amit |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 28.2014, 3, p. 244-255
|
Subject: | Emotional exhaustion | Emotional dissonance | Employee retaliation | Problematic customers | Emotion | Stress | Work stress | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsberufe | Service workers |
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