Process and Outcome Interdependency in Frontline Service Encounters
| Year of publication: |
2011
|
|---|---|
| Authors: | Ma, Zhenfeng ; Dubé, Laurette |
| Published in: |
Journal of marketing. - Chicago, Ill : Publications Group of the American Marketing Association, ISSN 0022-2429, ZDB-ID 2183183. - Vol. 75.2011, 3, p. 83-99
|