Process frameworks in services offshoring : implementation thoroughness, task complexity, and performance improvement
Year of publication: |
2015
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Authors: | Balint, Bryon |
Published in: |
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1935-5688, ZDB-ID 2498765-7. - Vol. 7.2015, 4, p. 48-64
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Subject: | Offshoring | Process Implementation | Process Standardization | Service Management | Task Complexity | Auslandsverlagerung | Prozessmanagement | Business process management | Dienstleistungsmanagement | Service management | Komplexitätsmanagement | Complexity management | Einführung | Implementation | Organisatorischer Wandel | Organizational change | Standardisierung | Standardization | Dienstleistungssektor | Service industry |
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