Process improvement and lean thinking : using knowledge and information to improve performance
Zoe Radnor
| Year of publication: |
2010
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|---|---|
| Authors: | Radnor, Zoe |
| Published in: |
Connecting knowledge and performance in public services : from knowing to doing. - Cambridge [u.a.] : Cambridge Univ. Press, ISBN 978-0-521-19546-1. - 2010, p. 173-198
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| Subject: | Öffentliche Dienstleistung | Public services | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Großbritannien | United Kingdom |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014564714