Process Improvements through Benchmarking

In the last three years, benchmarking has made its mark in the list of major process and product improvement tools. Those who are interested in process design and improvement may find this tool to be fast‐acting and effective. Presents the basic elements of benchmarking with tips on working with consultants. Finally, provides experiences from a tele‐communications equipment manufacturer.

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Year of publication:	1994
Authors:	Mustafa Pulat, B.
Published in:	The TQM Magazine. - MCB UP Ltd, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 6.1994, 2, p. 37-40
Publisher:	MCB UP Ltd
Subject:	AT&T \| Baldrige Award \| Benchmarking \| Consultants \| Improvement \| Performance measurement \| Process design \| Telecommunications industry

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/09544789410054019 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10015033337