//-->
Produktentwicklung als interne Dienstleistung
Friedl, Birgit, (1999)
Involving customers in new service development
Edvardsson, Bo, (2006)
Service-logic innovations: how to innovate customers, not products
Michel, Stefan, (2008)
Customer interaction in service innovation : evidence from India
Alam, Ian, (2013)
Does service innovation process differ across cultures?
Alam, Ian, (2010)
Performance of municipalities in the District of Burdwan with special reference to those at Burdwan, Asansol and Durgapur
Alam, Ian, (2015)