Process Reengineering in Port Operations: A Case Study

In the age of globalization, seaports play a vital role in connecting national supply chains to the global marketplace. Improving port operations has become a priority for many countries. One of the ways to achieve this objective is process reengineering. This paper reviews the IT‐enabled reengineering process at Pusan Port, South Korea. The paper examines the issues and problems leading to process reengineering, the steps involved in the reengineering process, and major performance improvements. Lessons learned from the case have been highlighted for the benefit of port planners in developing countries. The case can thus form the baseline on which further adaptation can be made to suit their specific needs.