Process Variation as a Determinant of Bank Performance Evidence from the Retail Banking Study

Conventioanl wisdom in retail banking industry states that firm performance is dependent on higher average process performance. This paper provides empirical evidence that low process variation also contributes significantly to firm financial performance, perhaps even more than process performance itself. This paper estimates process variation and reveals large variation in processes, reflecting large variation in firm strategy and process design.

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Year of publication:	1998
Authors:	Frei, F.X. ; Kalakota, R. ; Marx, L.M.
Institutions:	William E. Simon Graduate School of Business Administration, University of Rochester
Subject:	BANKING \| FINANCIAL MARKET

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Series:	Rochester, Business - Operations Management.
Type of publication:	Book / Working Paper
Notes:	20 pages
Classification:	G2 - Financial Institutions and Services ; G21 - Banks; Other Depository Institutions; Mortgages
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10005638541