Productivity Management through Design and Operation: A Case Study

Although there is much in print dealing with hotel design and hotel operation, there are no publications in which the relationship between the two is discussed. Describes the Marriott Courtyard concept of Scotts Hotels Ltd, in which the construction, services and operational style of the hotels has been expressly designed to maximize productivity. Aspects discussed include Tunnelform Room Construction, the provision of services and fittings in accommodation units and the economical staffing of low cost four star hotel services. Features of the latter are flat organization charts, multiskilling and employee empowerment.