Professional Training as a Tool of Skill Building and Morale Enhancement

At no time is professional training more important for employees than during difficult economic periods. With smaller budgets and a reduced workforce, management can introduce professional training programmes as a means of increasing staff morale while concurrently communicating a message that management does care. Profiles a major hotel/casino in Las Vegas, Nevade (USA) in a detailed case study; a survey indicates that managers perceive a significant need for communication training.