Project management lessons learned : a continuous process improvement framework

Introduction to processes and projects as key facilitators of modern life -- Understanding and empowering the program management office (PMO) and its influence on project lessons learned -- What do i do if my PMO can't execute? -- Avoiding disruption of the pmo by "accidental adversaries" -- Identifying and applying lessons learned -- The importance of reflection and changing attitudes in lessons learned -- What is "leverage" and how can project managers use it to their advantage? -- The best time to document project lessons learned -- The actual cost to your PMO for not capturing and sharing project lessons learned -- Applying project lessons learned as a best practice for your organization -- Understanding and using the new project framework -- Recognizing and using different perspectives -- Dilemmas and choices faced by project managers -- Identifying valuable candidates for project lessons learned -- Using the project framework to the benefit of enterprise risk management -- The tremendous impact of role models on project management leadership -- Facilitating a closer connection : lessons learned, risk management and knowledge management -- Using the project framework to facilitate technology development in projects -- Using facilitation and reframing toward project process improvement -- Avoiding the traps where structure influences behavior -- Lessons learned from the application of organizational dynamics to the business continuation and emergency response environment -- The sustainability imperative -- Conclusions -- Summary -- Epilogue -- Glossary -- Appendices -- References -- Index