Project risk assessment of an outsourced call centre project for a national health insurance scheme

Samuel Famiyeh, Daniel Bassaw

Year of publication:	2016
Authors:	Famiyeh, Samuel ; Bassaw, Daniel
Published in:	International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 2178797-9. - Vol. 11.2016, 1, p. 81-105
Subject:	assessment \| centre \| contact \| health care \| insurance \| outsourced \| outsourcing \| risk \| services \| standards \| Outsourcing \| Callcenter \| Call centre \| Krankenversicherung \| Health insurance \| Risikomanagement \| Risk management \| Gesundheitsversorgung \| Health care \| Projektmanagement \| Project management \| Gesetzliche Krankenversicherung \| Public health insurance

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