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Prospective respondent integrity behavior in replying to direct mail questionnaires: a contributor in overestimating nonresponse rates
Braunsberger, Karin, (2005)
Developing inventories for satisfaction and Likert scales in a service environment
Braunsberger, Karin, (2009)
A comparison of reliability between telephone and web-based surveys
Braunsberger, Karin, (2007)