• Glossary of terms used
  • Executive Summary
  • 1. Scope and Purpose of this document
  • 2. What is the public sector?
  • 3. Pressures on governments and levels of reform
  • 4. Which problems are the reforms designed to solve?
  • 5. Types of state formation and reform trajectories
  • 6. Contexts and reforms
  • 7. Decentralisation
  • 8. Civil Service Reform
  • 9. ‘New Public Management’
  • 10. ‘Third generation’ reforms
  • 11. Public Financial Management and Public Sector Reform
  • 12. Sequencing and Implementation
  • 13. Conclusions
  • Annexes
  • Annex 1 - Governance and Corruption
  • Annex 2 - Diagnosing the Public Sector: An Agenda for Discussion
  • Annex 3- Instruments for Diagnosis
  • Boxes
  • Box 1: Implementing business process re-engineering in Ethiopia
  • Box 2: Public Management Culture Change in Singapore
  • Box 3: The elements of a Weberian state
  • Box 4: Neo-patrimonial states
  • Box 5: New Public Management reform in Mexico
  • Box 6: Management change in one agency: Registrar General Department of Jamaica
  • Box 7: ‘New Public Management’
  • Box 8: New Zealand: Comprehensive Reforms
  • Box 9: Comprehensive versus incremental change
  • Annex 1 – Governance and Corruption
  • Annex 2 – Diagnosing the Public Sector: An Agenda for Discussion
  • 1. Evidence of success and failure
  • 2. Financial management basics
  • 3. Human resource management basics
  • 4. What type of régime?
  • 5. The constitutional framework for public services
  • 6. Organisational and national culture
  • 7. Governance and institutional context
  • 8. Institutional arrangements
  • 9. What are the pressures for change?
  • Annex 3 – Instruments for Diagnosis
  • Instrument 1 Public Expenditure and Financial Accountability Assessment Framework
  • Instrument 2 Organisational Culture
  • Instrument 3 Governance Indicators
  • Instrument 4 Micro-political mapping