Public service motivation and customer service behaviour : testing the mediating role of emotional labour and the moderating role of gender
Wisanupong Potipiroon, Angsuthon Srisuthisa-ard and Sue Faerman
| Year of publication: |
2019
|
|---|---|
| Authors: | Wisanupong Potipiroon ; Angsuthon Srisuthisa-ard ; Faerman, Sue R. |
| Published in: |
Public management review. - London : Routledge, ISSN 1471-9045, ZDB-ID 2094887-6. - Vol. 21.2019, 5, p. 650-668
|
| Subject: | customer service behaviour | deep acting | emotion regulation | emotional labour | gender | Public service motivation | surface acting | Emotion | Kundenservice | Customer service | Öffentliche Dienstleistung | Public services | Geschlecht | Gender | Öffentlicher Sektor | Public sector | Motivation | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Leistungsmotivation | Work motivation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14719037.2018.1500629 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012178781