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Implementing performance measurement systems in local governments : moving from the "how" to the "why"
Agasisti, Tommaso, (2020)
Measuring local government service delivery performance : challenges and (PARTIAL) solutions in Indonesia
Lewis, Blane D., (2016)
Exploring the shift from output measures to outcome measures of service delivery : insights from municipal research
Fasiello, Roberta, (2022)
Distinctive features of service performance measurement
Jääskeläinen, Aki, (2014)
A contingency approach to performance measurement in service operations
Jääskeläinen, Aki, (2012)
Measuring the productivity impacts of new ways of working
Laihonen, Harri, (2012)