QFD for utility services : a case study of electricity distribution company DESCO
Year of publication: |
2010
|
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Authors: | Anwar, Md. Rajib ; Masud, A. K. M. ; Abedin, Farhana ; Hossain, Muhammad Enayet |
Published in: |
International journal of quality and innovation. - Genève : Inderscience Enterprises, ISSN 1756-6975, ZDB-ID 2503648-8. - Vol. 1.2009/10, 2, p. 184-195
|
Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Elektrizitätswirtschaft | Electric power industry | Bangladesch | Bangladesh |
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