QUALITY 2005 - Steve Tanner and Ken Gadd explore the key issues to be considered when formulating a performance measurement framework
| Year of publication: |
2005
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| Authors: | Tanner, Steve ; Gadd, Ken |
| Published in: |
Qualityworld : QW. - London : CQI, ISSN 1352-8769, ZDB-ID 11930627. - 2005, p. 42-49
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