Quality and effectiveness in Web-based customer support systems
| Year of publication: |
2003
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|---|---|
| Authors: | Negash, Solomon ; Ryan, Terry ; Igbaria, Magid |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 4321340. - Vol. 40.2003, 8, p. 757-768
|