Quality and Performance in Call Centres: A Conceptual Model
| Year of publication: |
2000
|
|---|---|
| Authors: | New, Steve ; Westbrook, Roy |
| Publisher: |
Academia Press Scientific Publishers |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Notes: | New, Steve and Westbrook, Roy (2000) Quality and Performance in Call Centres: A Conceptual Model. In: Van Dierdonck, R and Vereecke, A, (eds.) Operations Management - Crossing Borders and Boundaries: The Changing Role of Operations. Academia Press Scientific Publishers, pp. 455-462. ISBN 978-9038202464 |
| Source: | BASE |
Persistent link: https://www.econbiz.de/10011423364