Quality Assurance Revisited - Downsizing the quality inspection department in the name of TOM may be a mistake. In fact, companies too often cut quality assurance prematurely during their implementation of quality management programs. But the emergence of ISO 9000 has put a new emphasis on basic quality assurance
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Industrial management : the magazine for better management in industry. - Norcross, Ga. : Institute of Industrial Engineers, ISSN 0019-8471, ZDB-ID 4108498. - Vol. 41.1999, 6, p. 6-11
The Lost Grail of Middle Management - Middle managers, once the engines behind America's industrial revolution, are out of vogue. But ultimately, long-term success for U.S. companies can be found in old-fashioned organization, leadership, and an employee-oriented infrastructure. These are the tools of the middle manager.
Skrabec Jr, Quentin R., (2001)
Skrabec Jr, Quentin R., (1999)
The Myth of Teams - Japanese-style teams work great -- In Japan. The reason many U.S. organizations have not found success in using teams is that they haven't adapted them to suit American culture and character.
Skrabec Jr, Quentin R., (2002)
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