Quality Auditing

Online-Ressource (XVII, 318 p)

online resource

One: An overview of auditsWhere have quality audits come from? -- Auditing status -- Where are quality audits heading? -- Two: What is a quality audit? -- Audit types -- Customer needs -- Audit categories -- Terms and difinitions -- Definitions published in standards -- Applications of definitions -- Three: Why audit? -- Audit objectives -- Compliance -- Effectiveness -- Mandatory audits -- Motivation for audits -- Continuity -- The auditee’s motivation for audit -- Relationships between the audit personnel -- Four: The audit maze -- Categories of audit -- Internal Audits -- External audits -- Extrinsic audits? -- Supplier visitations -- A need for sub-categories? -- Further audit definitions -- Audit types -- Performance audits -- Product audits -- Five: Audit boundaries -- Step 1. Reason -- Step 2. Measures -- Step 3. Coverage -- Step 4. Location -- Step 5. Resources -- Audit depth or involvement -- Resources -- Time -- Manpower -- Facilities -- Skills -- Audit scope decision -- Six: Audit personnel -- Personnel with accountability -- Audit team -- Size of team -- The make-up of a team -- Experts -- Observers -- Team selection -- Audit member’s tasks and responsibilities -- Lead auditor’s general responsibilities -- Lead auditor’s specific duties -- Objectivity of audit personnel -- Seven: Auditor qualifications -- Areas of competence -- Knowledge -- Human factors -- Eight: Audit activities -- The preparation phase -- The data collection phase -- Initial review phase -- The reporting phase -- Nine: The audit plan -- The audit plan -- Who is involved? -- Content of the plan -- Pre-announced or suprise audits? -- Ten: Working methods -- Audit assignments -- Solo auditing -- Auditing in pairs -- Team auditing -- Other team members -- Tasking the auditors -- Auditing tools -- To examine by asking questions -- The tactics of questioning -- Understanding the question -- The form of questions -- The summary question -- I may be stupid but? -- Intervals -- Input vs. output questioning -- Applied questioning -- Verification -- Eleven: Guiding the audit -- Audit checklists -- Aide-mémoire -- Guiding the process -- Lower order working documents -- Other working documents -- Twleve: On-site procedure -- Initial or opening meeting -- Examination -- The exit or closing meeting -- The ‘buffer’ stop situation -- Ethical questions -- Thirteen: Reporting the audit -- ‘In-process’ reports -- Audit results reporting -- Preparation of the report -- Acceptability of the report -- Strength and weakness reporting -- Corrective action -- Presentation of the report -- Fourteen: Problems during the audit -- Pre-audit problems -- ‘On-site’ auditing problems -- Timewasting -- Obstructing the audit -- The auditor’s difficulties -- Fifteen: Finished? -- Corrective action -- A poser for the auditor -- The final solution? -- Sixteen: Special cases? -- What special cases? -- The single product concept -- The case of the tangible vs. intangible -- Generic quality audits -- The case by definition -- The four categories -- Practical applications -- Conclusion -- Seventeen: Managing an audit programme -- The definition of audit programme management -- The functions of audit programme management -- Audit programme management staff -- Policy and strategy -- Provision of audit staff -- Audit team selection -- Audit performance monitoring -- Monitoring auditors’ performance and consistency -- Supplying the required training for auditors -- Audit effectiveness and worth -- Resourcing levels -- Operational review -- Codes of ethics -- Eighteen: Product auditing -- Definition and history -- Developments in product auditing -- Current product auditing processes -- The final goals -- The customer expectation audit (CEA) -- Use of the CEA type audit -- The management of a CEA programme -- Nineteen: Economical auditing -- Audit costs -- Sub-contracting the audit -- Systems audit benefits -- Control of systems audit costs -- Product audit benefits -- Control of product audit costs -- Twenty: Auditing at the end of the road -- Past and current status of auditing functions -- A future for the audit role? -- Future auditing methods -- Conclusion -- Twenty-one: Auditing in the ISO 9000 environment -- The first phase revisions -- The ten year review -- Reviews and audits - what’s the difference? -- Compliance with the 9000 series standards -- Understanding the standard’s requirements -- Relationship between quality systems compliance and product quality -- Does poor performance equal lack of conformity? -- Auditing to the ISO 9000 family of standards from the client’s view -- The auditor’s viewpoint and responsibilities -- Audit management -- The role of the consultant -- Integration -- References/Bibliography.

10.1007/978-94-011-0697-9 [DOI]

ECONIS - Online Catalogue of the ZBW