Quality Function Deployment and Systems Supportability : Achieving Key Performance Parameters and Ensuring Functional Alignment

Cover -- Half Title -- Title -- Copyright -- Contents -- Foreword -- Author Bios -- Introduction -- Part 1 -- 1 Quality Function Deployment -- Its Origins and Objectives -- Quality Function Deployment Defined -- Early History of Quality Function Deployment -- QFD Objectives -- QFD Benefits and Implementation Issues -- What Is QFD Being Used for Today -- Summary -- 2 Using Quality Function Deployment to Drive Organizational Excellence -- Managing the Organization's Value -- Increasing Revenues -- Decreasing Cost -- Dealing With Market Shifts and Cycle-Time Reduction