Quality in new service development: Key concepts and a frame of reference
| Year of publication: |
1997
|
|---|---|
| Authors: | Edvardsson, Bo |
| Published in: |
International Journal of Production Economics. - Elsevier, ISSN 0925-5273. - Vol. 52.1997, 1-2, p. 31-46
|
| Publisher: |
Elsevier |