Quality management framework for a virtual enterprise network: a multi-agent approach
| Year of publication: |
2003
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|---|---|
| Authors: | Lau, H.C.W. ; Wong, Christina W.Y. ; Ngai, Eric W.T. ; Hui, I.K. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 13.2003, 4, p. 300-309
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