Quality of public administration : a toolbox for practitioners : abridged version

The quality of its institutions, both governmental and judicial, is a key determining factor for a country's economic and societal well-being. Administrative capacity is increasingly recognised as a pre-requisite for delivering the EU's treaty obligations and objectives, such as creating sustainable growth and jobs. The EU supports Member States' administrations through the European Semester process and the European Structural and Investment Funds (ESIF). The Toolbox aims to support, guide and encourage those who want to build public administrations that will create prosperous, fair and resilient societies. It is intended as a reference and resource, not a prescription or a panacea, by signposting readers to existing EU policies and international practices, illustrated by almost 170 inspirational case studies. This abridged version of the toolbox sets the scene for readers, lays out principles and values of good governance, summarises the seven thematic chapters (policy-making, ethics and anti-corruption, institutions, service delivery, business environment, justice systems and public finance management), and sets out some considerations for managing the ESIF's thematic objective 11.