Quality of service in public transport based on customer satisfaction surveys : a review and assessment of methodological approaches
Juan de Oña; Rocio de Oña
| Year of publication: |
2015
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|---|---|
| Authors: | Oña, Juan de ; Oña, Rocio de |
| Published in: |
Transportation science : a journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : Transportation Science & Logistics Society of the Institute for Operations Research and the Management Sciences, ISSN 0041-1655, ZDB-ID 160958-0. - Vol. 49.2015, 3, p. 605-622
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| Subject: | service quality | public transport | customer satisfaction surveys | derived importance | stated importance | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Öffentlicher Nahverkehr | Local public transport | Öffentlicher Verkehr | Public transport | Messung | Measurement |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011338632