Quality of Study Programs at the University of Vienna : Sensemaking in Times of Reform Overload

This paper reports about an organisational development project at the University of Vienna that focused on the quality of study programmes, especially on a joint understanding for describing the quality of study programs and for in integrating different internal processes into a comprehensive quality management for the development, implementation and improvement of study programs. The project is put in context with general changes of the national regulatory framework in Austria, and with their realisation at the University of Vienna. These developments are analyzed towards concepts of standardisation and regulation of institutional management, asking about the relationship between the standardisation of degrees and the standardisation of management approaches