Quality-speed conundrum : trade-offs in customer-intensive services
Krishnan S. Anand; M. Fazil Paç; Senthil Veeraraghavan
| Year of publication: |
2011
|
|---|---|
| Authors: | Anand, Krishnan S. ; Paç, M. Fazil ; Veeraraghavan, Senthil |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 57.2011, 1, p. 40-56
|
| Subject: | Dienstleistungsqualität | Service quality | Preiswettbewerb | Price competition | Just in Time | Just in time | Warteschlangentheorie | Queueing theory | Kundenzufriedenheit | Customer satisfaction | Operations Research | Operations research |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008858569