Quality Uncertainty and Perception : Information Asymmetry and Management of Quality Uncertainty and Quality Perception

by Lalit Wankhade, Balaji Dabade

The book addresses the complex issue of quality uncertainty due to information asymmetry in the backdrop of information economics, total quality management and marketing science. Reliability Engineering, Seven Management Tools and System Dynamics are used to develop theories on quality uncertainty and perception. Quality perception is identified as a multidisciplinary measure of business performance. The tools are developed to minimize quality uncertainty or to maximize quality perception. A few worksheets are provided for applying these theories to improve business performance.

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Year of publication:	2010
Authors:	Wankhade, Lalit
Other Persons:	Dabade, Balaji (contributor)
Publisher:	Heidelberg : Springer-Verlag Berlin Heidelberg
Subject:	Produktqualität \| Product quality \| Risiko \| Risk \| Wahrnehmung \| Perception \| Asymmetrische Information \| Asymmetric information \| Qualitätsmanagement \| Quality management \| Qualitätssicherung \| Informationspolitik

Extent:	Online-Ressource v.: digital
Series:	Contributions to Management Science
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references (p. 127-132) and index Quality Uncertainty and Perception; Information Asymmetry and Management of Quality Uncertainty and Quality Perception; Preface; Intended Audience; Organization of the Book; Acknowledgement; Contents; Chapter 1: Introduction; Chapter 2: Quality Uncertainty Due to Information Asymmetry; Chapter 3: Perceived Quality Through Time; Chapter 4: Quality Uncertainty and Quality Perception; Chapter 5: Root Cause and Failure Analysis of Quality Uncertainty; Chapter 6: Dynamics of Quality Perception; Chapter 7: Future Directions of Quality Perception; References; About the Authors; Index Electronic reproduction; Available via World Wide Web
ISBN:	1-283-00196-9 ; 978-3-7908-2195-6 ; 1-283-00186-1 ; 978-3-7908-2194-9
Other identifiers:	10.1007/978-3-7908-2195-6 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10013518420