Quantifying Service Quality: Case Study of a Rental Car Agency
Year of publication: |
1995
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Authors: | Altman, Ralph F. ; Helms, Marilyn M. |
Published in: |
Production and inventory management journal : journal of the American Production and Inventory Control Society, Inc. - Washington, DC : Soc., ISSN 0897-8336, ZDB-ID 10542929. - Vol. 36.1995, 2, p. 45-50
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