Quantifying the Dynamic Effects of Service Recovery on Customer Satisfaction: Evidence From Chinese Mobile Phone Markets
| Year of publication: |
2013
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|---|---|
| Authors: | Fang, Zheng ; Luo, Xueming ; Jiang, Minghua |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, Calif. [u.a.] : Sage Periodicals Press, ISSN 1094-6705, ZDB-ID 14900695. - Vol. 16.2013, 3, p. 341-355
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