Quantitative models for service quality strategy implementation
Ying Su; Jie Peng; Zhanming Jin
| Year of publication: |
2010
|
|---|---|
| Authors: | Su, Ying ; Peng, Jie ; Jin, Zhanming |
| Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 2072619-3. - Vol. 14.2010, 2/3, p. 163-187
|
| Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Performance-Messung | Performance measurement | Finanzsektor | Financial sector | AHP-Verfahren | AHP approach |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003997669