Queueing models for full-flexible multi-class call centers with real-time anticipated delays
| Year of publication: |
2009
|
|---|---|
| Authors: | Jouini, Oualid ; Dallery, Yves ; Akşin, Zeynep |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 10925260. - Vol. 120.2009, 2, p. 389-399
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