Queueing Models of Call Centers: An Introduction
| Year of publication: |
2002
|
|---|---|
| Authors: | Koole, Ger ; Mandelbaum, Avishai |
| Published in: |
Annals of operations research. - New York, NY [u.a.] : Springer Science + Business Media, ISSN 0254-5330, ZDB-ID 2526293. - Vol. 113.2002, p. 41-60
|