//-->
E DECISIONS AND FORECASTING - On customer contact centers with a call-back option: Ea:130 Customer decisions, routing rules, and system design
Armony, Mor, (2005)
Pricing and Design of Differentiated Services: Approximate Analysis and Structural Insights
Maglaras, Constantinos, (2005)
Diffusion Approximations for a Multiclass Markovian Service System with #8220Guaranteed#8221 and #8220Best-Effort#8221 Service Levels
Maglaras, Constantinos, (2004)