Ranking the technical requirements of the airport for maximum passenger satisfaction
Year of publication: |
2013
|
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Authors: | Kayapınar, Sema ; Erginel, Nihal |
Published in: |
LISS 2012 ; Vol. 1. - Berlin [u.a.] : Springer, ISBN 978-3-642-32053-8. - 2013, p. 563-568
|
Subject: | Flughafen | Airport | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Informationstechnik | Information technology | Kundenzufriedenheit | Customer satisfaction | Türkei | Turkey |
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