- 1. Overall Philosophy
- 2. Re-engineering Process
- 2.1 General Project Design
- 2.2 Project Phases during Roll Out
- 3. Tools
- 3.1 Process Hierarchy Maps
- 3.2 Process Index Analysis
- 3.3 Green Field Re-design
- 4. Selected Re-engineering Results
- 5. From Quantum Leapt to Continuous Improvement
- 6. Key Success Factors during Roll Out and in Ongoing Management
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