• 1. Overall Philosophy
  • 2. Re-engineering Process
  • 2.1 General Project Design
  • 2.2 Project Phases during Roll Out
  • 3. Tools
  • 3.1 Process Hierarchy Maps
  • 3.2 Process Index Analysis
  • 3.3 Green Field Re-design
  • 4. Selected Re-engineering Results
  • 5. From Quantum Leapt to Continuous Improvement
  • 6. Key Success Factors during Roll Out and in Ongoing Management