Re-thinking the conceptualization of customer value and service quality within the service-profit chain
| Year of publication: |
2006
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|---|---|
| Authors: | Walker, Rhett H. ; Johnson, Lester W. ; Leonard, Sean |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 16.2006, 1, p. 23-36
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