Reaching the boiling point: Consumers' negative affective reactions to firm-attributed service failures
| Year of publication: |
2008
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|---|---|
| Authors: | Kalamas, Maria ; Laroche, Michel ; Makdessian, Lucy |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 61.2008, 8, p. 813-824
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