Reasserting the public in public services : new public management reforms

1. Introduction : reasserting the role of the state in public services / M. Ramesh and Eduardo Araral -- 2. The role of the State in governing : governance and metagovernance / B. Guy Peters -- 3. Reversing privatization, rebalancing government reform : markets, deliberation and planning / Mildred E. Warner -- 4. Why legality cannot be contracted out : exploring the limits of New Public Management / Jon Pierre and Martin Painter -- 5. How far has market orientation penetrated public organizations? An empirical test on customer satisfaction / Richard M. Walker, Gene A. Brewer and George A. Boyne -- 6. Repositioning the state and the public sector reform agenda : the case of Hong Kong / Anthony B.L. Cheung -- 7. Reasserting the role of the state in the healthcare sector : lessons from Asia / M. Ramesh -- 8. Reassertions of the state in Viet Nam's health sector / Jonathan D. London -- 9. Reasserting the public in public service delivery : the de-privatization and de-marketization of education in China / Martin Painter and Ka Ho Mok -- 10. Public planning with business delivery of urban public transport / Paul A. Barter -- 11. Planning for power : lessons from three generations of Brazilian electricity reforms / Sunil Tankha -- 12. The fiscal and efficiency hypothesis of water utilities' privatization : a review of the evidence / Eduardo Araral -- 13. Conclusion : contradictions, contingencies and the terrain ahead / Scott A. Fritzen and Wu Xun.