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A descriptive model of the consumer co-production process
Etgar, Michael, (2008)
Trying to prosume : toward a theory of consumers as co-creators of value
Xie, Chunyan, (2008)
The effects of customer participation in co-created service recovery
Dong, Beibei, (2008)
Service, value networks and learning
Lusch, Robert F., (2010)
Advancing service science with service-dominant logic : clarifications and conceptual development
Vargo, Stephen L., (2010)
Transitioning from service management to service-dominant logic : observations and recommendations
Gummesson, Evert, (2010)