Recovery strategy for group service failures: The interaction effects between recovery modes and recovery dimensions
| Year of publication: |
2013
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|---|---|
| Authors: | Zhou, Yuanyuan ; Huang, Minxue ; Tsang, Alex S.L. ; Zhou, Nan |
| Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 47.2013, 8 (19.7.), p. 1133-1156
|