Redefining touchpoints : an integrated approach for implementing omnichannel service concepts
Juha Kronqvist and Teemu Leinonen
| Year of publication: |
2019
|
|---|---|
| Authors: | Kronqvist, Juha ; Leinonen, Teemu |
| Published in: |
Service design and service thinking in healthcare and hospital management : theory, concepts, practice. - Cham, Switzerland : Springer, ISBN 3-030-00748-0. - 2019, p. 279-288
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| Subject: | Service design | Touchpoints | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.1007/978-3-030-00749-2_16 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012000270