Reducing burnout in call centers through HR practices
Filipa Castanheira and Maria José Chambel
| Year of publication: |
2010
|
|---|---|
| Authors: | Castanheira, Filipa ; Chambel, Maria José |
| Published in: |
Human resource management. - Hoboken, NJ : Wiley, ISSN 0090-4848, ZDB-ID 83105-0. - Vol. 49.2010, 6, p. 1047-1065
|
| Subject: | Callcenter | Call centre | Personalmanagement | Human Resource Management | Stress | Work stress | Anforderungsprofil | Occupational profile | Personalkontrolle | Employee monitoring | Österreich | Austria |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008797746