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The ties that bind us : examining relationship marketing orientation and its impact on firm performance in the information systems outsourcing services sector
Kwan, Rebecca, (2017)
Kundenorientierte Unternehmensführung als Managementherausforderung
Greve, Goetz, (2010)
Main differentiating issues in aligning information systems with business performance
Fernandes, Silvia C., (2013)
Integrating marketing and information services functions : a complementarity and competence perspective
Nakata, Cheryl, (2011)
Fix it or leave it? : customer recovery from self-service technology failures
Zhu, Zhen, (2013)
The complex contribution of information technology capability to business performance
Nakata, Cheryl, (2008)