Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall
Domingos Fernandes Campos, Kelson Wagner da Silva Barros, Lieda Amaral de Souza and Julio Cesar Ferro de Guimarães
| Year of publication: |
2021
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|---|---|
| Authors: | Campos, Domingos Fernandes ; Barros, Kelson Wagner da Silva ; Souza, Lieda Amaral de ; Guimarães, Julio Cesar Ferro de |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 39.2021, 4, p. 541-562
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| Subject: | customer loyalty | service quality | customer satisfaction | hedonic and utilitarian values | shopping mall | structural equation model | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Einkaufszentrum | Shopping center | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Strukturgleichungsmodell | Structural equation model | Kundenwert | Customer value |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2021.117642 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012693067