Relationship between the star and the hotel service guarantees of customer satisfaction
Year of publication: |
2015
|
---|---|
Authors: | Aslinda Mohd Shahril ; Yuhanis Abdul Aziz ; Mohhidin Othman ; Bojei, Jamil |
Published in: |
International journal of economics and finance. - Toronto, ISSN 1916-971X, ZDB-ID 2531850-0. - Vol. 7.2015, 4, p. 82-88
|
Subject: | service guarantees | customer satisfaction | front-line hotel employee | hotel sector | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Tourismusberufe | Tourism employees |
-
Customer orientation and e-WOM in the hotel sector
González-Porras, José L., (2021)
-
Ariffin, Ahmad Azmi M., (2015)
-
Employee satisfaction in hotel industry : the case of Hotel Radan in Prolom Banja
Perić, Goran, (2019)
- More ...
-
Total factor productivity efficiency changes in a Malaysian hotel chain
Mohhidin Othman, (2010)
-
Total factor productivity efficiency changes in a Malaysian hotel chain
Othman, Mohhidin, (2010)
-
Total factor productivity efficiency changes in a Malaysian hotel chain
Othman, Mohhidin, (2010)
- More ...