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Customer usage processes : a conceptualization and differentiation
Pfisterer, Lucas, (2015)
Applying service-dominant logic to recurrent release of software : an action research study
Barqawi, Neda, (2016)
Antecedents to value diminution : a dyadic perspective
Vafeas, Mario, (2016)
Service, value networks and learning
Lusch, Robert F., (2010)
Advancing service science with service-dominant logic : clarifications and conceptual development
Vargo, Stephen L., (2010)
Transitioning from service management to service-dominant logic : observations and recommendations
Gummesson, Evert, (2010)